How can we help?

Checkout is handled by PayFast, which accepts card, Instant EFT and Mobicred. You are taken to PayFast to pay and brought back here afterwards. We never see or store your card details.

Yes. Every price is in South African rand and already includes VAT, so the amount shown on a product is the amount that goes into your basket. Your order summary lists VAT as included rather than adding it at the end.

You can browse and fill a basket without one, but you do need an account to check out. Your basket is kept while you sign in or register, and you are brought straight back to it. Your delivery addresses and order history live in that account.

Yes, four of them, to the address on your account. One when we have your order, one when your payment comes through, one when it leaves us — carrying the tracking number if there is one — and one if it is ever cancelled. If a message has not arrived, check your spam or junk folder first; everything in those emails is also on your orders, which is always the authoritative version.

Nothing is charged and no order is placed. Anything we were holding for you goes back into stock and your basket is restored exactly as it was, so you can try again. If money did leave your account but no order is showing, contact us and we will trace it against the payment reference.

It is worked out from the address you enter at checkout, and you see the cost and choose your option before you pay. There is no surprise charge afterwards.

Yes, when a promotion covers it. Free delivery shows in your order summary as Free, applied before you pay rather than refunded afterwards.

Open your orders and choose the one you want. Once it has been dispatched, the tracking number appears on that page.

Your orders lists every order you have placed, with what was in it, what you paid, and where it has got to.

Yes. Your addresses holds as many as you need and lets you set a default, which is the one checkout offers first.

Use Forgot password on the sign-in screen and we will send you a link to set a new one. That link can only be used once.

It is out of stock. We would rather tell you that on the product page than take your money and let you find out afterwards, so an item with nothing available cannot be added to a basket or checked out.

Yes. It comes from our own stock records rather than a supplier's feed, and it is checked again when you check out, so the last one cannot be sold twice while you are paying.

It is set out in full in our returns and refunds policy, along with your rights under the Consumer Protection Act. If something arrived damaged or is not what you ordered, contact us first and we will tell you what happens next.